To help student borrowers avoid scams, UKTN gathers information on legitimate sources of help, like this one.
Organization: National Consumer Law Center Borrower and Student Loan Assistance Project.
Mission statement: The National Consumer Law Center is an American nonprofit organization specializing in consumer issues on behalf of low-income people. The NCLC Student Loan Assistance Project is an information resource for borrowers, their families, and student borrower advocates. It does not provide legal advice to individuals.
Location: Boston, Massachusetts.
Best contact method: NCLC provides information only through its website. See below.
Working hours: NCLC provides information only through its website. See below.
Areas of expertise: All types of student loans.
It can help: Providing legal information and resources to student loan borrowers and consumers through its comprehensive website.
It can’t help with: Provide legal advice. It suggests these resources instead.
It is funded by: Private foundations, corporate sponsors and individuals.
Cost to be expected: Nothing. Provides information only.
Policy on acting on behalf of the borrower: NCLC does not provide legal advice or act on behalf of a borrower.
If you need help with a student loan
If you are struggling with your student loan debt, talk to your repairer or lender to:
Discuss repayment options.
Take a temporary payment break.
Temporarily reduce your monthly payments.
If your problem is with your lender or manager or if you are not getting the the help you need, find a legitimate student loan assistance organization that offers advice. In addition to CLB, consider these other approved resources for student loan assistance; these are established organizations with verified histories:
Many of these organizations offer free advice. In some cases, you may need to pay a fee, such as with a nonprofit credit counseling agency or if you hire a lawyer.
None of the above organizations call, text, or email borrowers with debt resolution offers.
Offers of help that you have not requested are likely to be scams. While it’s not illegal for businesses to charge for services like consolidating or signing up for a payment plan, these are steps you can do on your own for free.
Avoid debt relief companies that ask for money up front.