A furious Range Rover owner staged an eye-catching protest outside the dealership he bought it from.
Michael Cox dumped his Range Rover, a van, a caravan and other vehicles outside the Stratstone Land Rover dealership in Cardiff, all sporting a damning warning to potential customers.
The 36-year-old claims Land Rover failed to honor an extended warranty he took out on his eight-year-old Range Rover Vogue SE, which he bought from the dealership in 2018.
Now scrawled on his abandoned vehicles is the banner: “Don’t buy a Range Rover!!! They don’t honor their warranty.”
He says his 4×4 was plagued with problems which led to its engine failing last December, WalesOnline reports.
Land Rover said it was investigating the matter and the Cardiff dealership did not comment. Mr Cox says he has since received an injunction ordering him to move the vehicles by Saturday. after being there for three weeks.
He said he planned to move them to another Land Rover office. He said: “I said to Land Rover HQ, I’m going to move it to all your dealerships and make a point, because what you’re doing is wrong.
“I had to send this car to the dealer eight times because of the coolant problem, the engine blew because of the coolant problem and they’re trying to blame me. It’s not like I took it to the back street garage, I took it back to the main dealership.
“They need to stop bothering people and instead give them the service they expect to get. In my case, they’re just trying to back down now and use excuses. It’s ridiculous.”
Mr Cox said he had had repeated coolant problems since he brought the vehicle in 2018 and took it to the main dealer for repair “about eight to 10” times.
‘For the past two years I’ve bought a premium warranty which costs £2,000 a year,’ he said.
“But since I’ve owned the vehicle, bearing in mind it’s only done 42,000 miles, it’s been back and forth to major dealerships with a coolant problem.
“I took it to the main dealer about eight to ten times and they never fixed the problem.”
Mr Cox claims he bought the car with an original two-year warranty, which he has extended for a further 12 months over the past two years, at a cost of £2,000 a year. He claims the company is now telling him they won’t pay because the car is eight years old.
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He said: “I told them their warranty clearly stated that it covered vehicles up to 10 years old or less than 100,000 miles. They charged me for extended warranty and now they are using the excuse that the car is too old.
“Why charge me for the warranty if it’s too old? The car is seven or eight years old with 40,000 miles on it, and it’s spotless.”
A Land Rover spokesman said: “Land Rover always aims to provide the best possible customer service. We are currently investigating this matter and are in regular contact with the affected customer.”