SAN FRANCISCO — The San Francisco Department of Police Accountability has launched a case status tracking portal to make it easier for complainants to track their cases, file documents and investigate hearing requests.
The department works separately from the San Francisco Police Department to independently review allegations of misconduct and abuse by police officers from the public. With the new portal, the department hopes to make the assessment process more transparent for the complainants.
“Transparency enhances trust, honesty and integrity,” the department wrote in a press release. “Local governments and agencies that initiate processes to provide the information most important to stakeholders are proving that DPA has the best interests of their stakeholders in mind.”
Complainants can securely upload their documents directly to their case and receive an accurate status update, as the new portal is integrated into the department’s working Salesforce case management system.
Residents can access the portal via the website of the Dutch DPA.
“Today is a landmark day for both the DPA and community involvement with the launch of our new complaints portal,” said Department Executive Director Paul Henderson. “I am proud of the hard work of the project team and the partnerships we have developed with the Mayor’s Civic Bridge program. We are grateful to ZS Associates for their pro bono contribution to making this innovative and transparent complaints portal a reality.”